Job Overview

Location: Remote in Morocco
Reports to: Senior Director of Global Operations
Contract Type: 1 Year Renewable
Eligible for Benefits: Yes
Eligibility: Candidates must be authorized to work in Morocco and be U.S. citizens.

The Program Manager is a strategic and operational role reporting directly to the Senior Director of Global Operations & Initiatives. This position is responsible for managing and overseeing MOBT Global’s programs and tours, including faculty-led programs, managing the Global Engagement Grant program, and ensuring the seamless execution of all related logistics. The role also involves supporting faculty-led program proposals, as well as marketing and outreach initiatives. The ideal candidate is highly proactive, detail-oriented, and able to take initiative with minimal supervision while working toward key performance indicators (KPIs) set by the leadership team. Availability on weekends and holidays is required when needed. This is a remote position based in Morocco, with potential travel required both domestically and internationally. The Program Manager may also serve as a Program Leader or Program Assistant during faculty-led programs.

Key Responsibilities

• Manage and oversee programs and tours, including faculty-led programs, from planning through execution
• Collaborate with the leadership team to set and achieve KPIs aligned with organizational goals
• Take initiative in problem-solving and decision-making to drive operations forward
• Manage the Global Engagement Grant, including application processes, funding allocation, and reporting
• Assist in writing proposals for faculty-led programs
• Represent MOBT Global at fairs, conferences, and professional events
• Conduct webinars and training sessions for staff, faculty, and university partners
• Vet vendors and local partners to ensure quality and reliability
• Work closely with the operations team to maintain the safety and satisfaction of travelers and program participants
• Document processes and workflows to ensure consistency and scalability across programs
• Identify opportunities to improve workflows, systems, and operational efficiency
• Lead program orientations and briefings
• Coordinate with local authorities and embassies to ensure safety and compliance
• Manage and update CRM systems and project management tools
• Train and supervise staff and vendors to ensure high standards of service
• Act as Program Leader or Program Assistant when required
• Perform additional duties as assigned

Qualifications

Required:

• Must be a U.S. citizen currently residing in Morocco
• Bachelor’s degree in Business Administration, International Studies, or a related field
• Minimum of 2 years of project management experience, preferably in international education
• Fluent to native proficiency in English; intermediate to native proficiency in Moroccan Arabic
• Strong understanding of the American college system and culture
• Excellent writing, communication, and project management skills
• Proficiency with Google Suite and project management tools
• Highly proactive with the ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• Flexibility to work on weekends and holidays when required

Preferred:

• Returned Peace Corps Volunteers (RPCVs) are highly encouraged to apply
• Master’s degree in a relevant field
• International work or study abroad experience
• Valid driver’s license
• Proficiency in Spanish

Job Overview

Location: Remote in Morocco
Reports to: Senior Director of Global Operations
Contract Type: 1 Year Renewable
Eligible for Benefits: Yes

The Systems & Program Specialist is a remote role that supports both the technical infrastructure and operational delivery of MOBT Global’s programs. This position plays a critical role in ensuring seamless system functionality while contributing to the successful execution of programs and high-quality student experiences. This role combines systems and IT management with program operations coordination, requiring a candidate who is both technically proficient and operationally agile in a fast-paced international education environment.

Key Responsibilities

1. Systems & Technology (50%)

• Manage and maintain our software platforms, including the SuiteDash and Ezus platforms, including portal setup, user management, and workflow optimization
• Support and improve student management systems and reporting tools
• Troubleshoot system issues and provide technical support to clients/staff
• Assist MOBT Global staff, clients and partners with portal access and navigation
• Develop and maintain system documentation, SOPs, and internal guides
• Design and build training materials and online courses using the LMS for all of our global destinations
• Conduct virtual training sessions on the products and new feature rollouts
• Identify opportunities to automate processes and improve system efficiency
• Collaborate with leadership to support the development of new digital systems and tools
• Create and maintain registration forms for new programs, capturing all necessary student information and ensuring data accuracy and completeness

2. Program Operations & Coordination (40%)

• Support coordination of faculty-led programs, including logistics, timelines, and communications
• Assist with site coordination, including accommodations, transportation, and program activities
• Liaise with local partners and vendors to ensure smooth program delivery
• Support the preparation and execution of program itineraries and materials
• Assist in leading or co-leading programs on-site, as needed
• Facilitate or support student orientations and pre-departure sessions
• Provide on-the-ground support during programs to ensure a high-quality student experience
• Track and report on program logistics and outcomes

3. Other Tasks and Duties (10%)

• Other tasks, projects and duties as assigned

Qualifications

Required:

• Bachelor’s degree in a relevant field (Information Systems, International Education, Business, etc.) or equivalent experience
• Experience with CRM systems, portals, or platforms (SuiteDash or similar preferred)
• Strong organizational and project coordination skills
• Ability to manage multiple tasks and priorities in a dynamic environment
• Strong communication and problem-solving skills
• Comfort working in both technical and operational roles
• Ability to work flexible hours including evenings as needed
• Available to work during holidays and weekends as needed

Preferred:

• Experience in study abroad, international education, or program coordination
• Familiarity with LMS platforms and online course creation
• Basic understanding of data management and reporting systems
• Experience supporting international programs or travel logistics
• HTML, CSS, Java Script, Python and C ++ knowledge

Key Competencies

• Detail-oriented and highly organized
• Tech-savvy with a systems-thinking mindset
• Adaptable and proactive
• Strong interpersonal and cross-cultural communication skills
• Ability to work independently and as part of a team

Job Overview

Location: Remote in Morocco
Reports to: Program Manager
Contract Type: 1 Year Renewable
Eligible for Benefits: Yes
Application Deadline: Open until filled

The Program Assistant is responsible for assisting in the implementation and execution of all tours and faculty-led programs in Morocco and provides support for other global destinations when needed. They will work closely with accommodations, tour guides, guest speakers, transportation companies, and university representatives to support tours and programs. They will also be responsible for administrative services such as file keeping and document organization. Because our team operates dynamically, the ideal candidate possesses a strong drive and the ability to work effectively with little supervision on both assigned and self-assigned tasks. We are looking for a proactive self-starter who doesn’t wait for tasks to be assigned; they should be able to identify areas of need, propose their own projects, and take the initiative to execute them. The Program Assistant may also participate in handling other projects in different areas such as marketing and outreach initiatives.

Job Responsibilities

• Work closely with the Program Manager to make sure that all the logistics of tours and programs are in place
• Assist in managing all accommodation bookings
• Maintain our traveler’s database on a regular basis
• Respond to emails, answer phone calls and return messages promptly
• Assist in negotiating partnerships and business deals with local organizations and vendors
• Assist in arranging transportation, accommodations, tour guides, meals, activities, and all other planned portions of the traveler’s itinerary in collaboration with the Program Manager and the rest of the MOBT Global team
• Retain all receipts and documentation and file accordingly (insurance info, contracts, business trip costs, etc.)
• Ensure that all travelers and program participants are comfortable and safe during their visit
• Maintain consistent communication with all levels of the organization and vendors
• Assist in marketing and outreach projects
• Travel across the country when needed
• Work holidays and weekends as needed
• Stay updated on current worldwide travel conditions that could affect tours and programs
• Conduct orientation and deliver presentations through webinars and other planned events
• Any other duties as assigned

Qualifications

Required:

• Fluent or Native in English and Moroccan Arabic (Darija)
• Bachelor’s Degree in International Studies, Business Administration, Education or related field
• Experience in customer service and project management
• High attention to detail and problem-solving skills
• Ability to work with little supervision
• Comfortable following up and taking the lead of a situation
• Comfortable working with a diverse range of colleagues and customers
• Basic computer competency including Google Suite
• Have access to a personal computer

Preferred:

• Fluent in French
• Experience in International Education, Global Engagement, Hospitality, or Teaching
• Experience living abroad
• Knowledge of Morocco and U.S. culture
• An understanding of business practices in Morocco
• Possession of a valid driver’s license